Return Policy

CustomJewlCreations

Return Policy

1. Return eligibility

To be eligible for a refund your item must have arrived damaged, missing, or incorrect from the original order you purchased on our website.

Our return policy lasts for 7 days after purchase. If more than 7 days have passed since your purchase, we unfortunately can’t offer you a refund.

Due to our COVID-19 Policy, we do not offer exchanges.

The item being returned must be in the same condition as you have received it. It must be unused and sent back in the original packaging. If it is not, no refund will be granted.

The following items are non-returnable:

• Items on Sale are considered FINAL sale.

FAQ’s

What happens if my order does not arrive? 
Our customer service team will work with your case and evaluate it in a timely manner. We apologize for any inconvenience and will do our best to remedy this matter. 

*Please note:

All shipping addresses must match the delivery address otherwise your order will not be processed.

 Our team will work to fulfill and process orders as fast and efficient as our policy allows.